Return Policy

Return Policy

 

We want you to be satisfied with every item you purchase from The Pink Door!  We will be happy to accept returns within 7 days.  No returns will be accepted after 7 days.  We will credit back your original form of payment.  If you paid with cash, a gift card, or store credit, we will issue you a store credit only.

 

You must have your receipt for any returns.  All tags must be intact, merchandise must not have been worn, and merchandise must be in saleable condition.  Swimwear returns MUST be in original condition, with the hygienic liner intact.

 

When returning orders that include a Gift with Purchase, the Gift with Purchase MUST be returned to receive a full refund to your original form of payment.   Otherwise, a store credit will be issued.

 

*** We are NOW accepting returns from LillyPulitzer.com.  Please bring in the item(s) you wish to return from LillyPulitzer.com with the order form sheet.  We will be happy to send it back to Lilly for you (free of charge).  Once Lilly receives your items, THEY will credit your original form of payment (see LillyPulitzer.com return policy for more details).

 

ALL SALE ITEMS ARE FINAL SALE!  There are no returns or exchanges on any sale items or discounted items.

 

Return Policy for Online Customers

 

We want you to be satisfied with every item you purchase from The Pink Door!  We will be happy to accept returns within 7 days of receiving the merchandise.  No returns will be accepted after 7 days.

 

All tags must be intact, merchandise must not have been worn, and merchandise must be in saleable condition.  Swimwear returns MUST be in original condition, with the hygienic liner intact.  We will credit your orginal method of payment, excluding the shipping charge(s), once the item is returned to the store.  Shipping charges will only be refunded if the wrong item is shipped.

 

When returning orders that include a Gift with Purchase, the Gift with Purchase MUST be returned to receive a full refund to your original form of payment.   Otherwise, a store credit will be issued.

 

ALL SALE ITEMS ARE FINAL SALE!  There are no returns or exchanges on any sale items or discounted items.

 

Please send the item(s) back to us at:

The Pink Door

4615 Poplar Ave, Suite 5

Memphis, TN 38117

 

1. Please note the return policy above before returning the item(s).

2. Please contact us at (901) 682-2107 or email us at pinkdoormemphis@gmail.com before returning the item(s).

3. In the package, please include the receipt along with your name, address, phone number, and email address.

4. Please pack and seal the item(s) securely and include all the return information.  Your package must be returned prepaid.

5. Please do not hesitate to contact us with any questions or concern about the return policy! 

 

Price Adjustments

A one-time price adjustment will be granted on a Full Price item within 7 days of the purchase date. Items purchased at a sale or discounted price are not eligible for price adjustments.